TMO Main Repair Responsibilities
- Unblocking sinks, baths and wash hand basins (if the tenant is unable to unblock using the recommended methods) Contact the TMO office for advice if unsure
- Leaks from one property to another (TMO will not be responsible for leaks due to badly
plumbed washing machine or taps being left running) - Toilet not flushing or leaking
- Blocked toilet (if the tenant is unable to unblock using the recommended methods)
- Taps cannot be turned off
- Partial loss of water supply (complete loss of water supply will be dealt with by the Council)
- Repairs to mechanical extractor fan (replacement is only applicable where there is no
window) - Faulty power or light socket
- Partial loss of power supply (complete loss of power supply will be dealt with by the
Council) - Reglazing of broken windows where it has been determined not to be the tenant’s fault
- Making doors secure after a forced entry
- Graffiti removal on the estate
- Communal stairs and landings
- Blocked chutes
- Refuse chambers
- Communal windows and doors (non-metal frame)
- Communal fences and gates
- Loose or detached banister or handrail
- Insecure external windows and doors
- Leaking showers (TMO or Council installed)
- Leaking overflow onto public areas
- Wall tiles and grouting up to 2 rows around the bath, sink and wash hand basins.
